These Terms and Conditions (“Terms”) govern user (“you or “your”)) access to and use of the ModVOS App (the “App”), its features, and related services provided by Modveon Team (“we,” “us,” or “our”). By creating an account, accessing, or using any part of the App, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the App.

The App provides a verified, civic-engagement platform where officials can interact through location-based communities, official announcements, and posts. It is designed for authentic, respectful participation verified through government-issued identification.

Eligibility Requirements

You must be a natural person of legal age permitted to hold a government-issued DUI (Documento Único de Identidad) or equivalent national ID to use the App. Users under the age threshold established by applicable law may not register or use the App.

Account Registration and Verification

• —Account creation occurs exclusively through DUI verification.
• —Each DUI corresponds to a single user account; duplicate or shared accounts are prohibited.
• —The App automatically assigns you to your national and municipal communities based on your verified address.
• —If the address in your DUI record is outdated or incorrect, your access will be limited to the national community until the address is updated through the proper government process and re-authenticated.

Accuracy of Information

All information retrieved from government databases is treated as authoritative. You may edit only those profile fields explicitly enabled in the App (e.g., profile photo or bio). Providing false or misleading information or attempting to impersonate another individual violates these Terms.

Account Security

You are responsible for maintaining the security of your device and any session credentials used to access the App, and are fully responsible for any and all activities that occur under your user account. Do not share your login session or allow unauthorized use. It is recommended that you periodically change your login credentials through the App, or with the assistance of our customer service platform, as allowed by our security requirements. We may institute additional or optional security measures to ensure the security of the App and/or communications between you and us. We are not liable for loss or damage arising from unauthorized access resulting from your failure to secure your device.

Permitted Use

You must use the App solely for lawful, civic-engagement purposes consistent with its design: participation in verified national, municipal, and user-generated communities; viewing official announcements; and contributing responsible, respectful content. You agree to comply with all applicable laws and regulations, the Terms, and any other agreement or disclosure relating to the App and any transaction or functions performed using the App.

Prohibited Conduct

You agree not to:

• —Violate any applicable law or regulation;
• —Attempt to gain unauthorized access to systems, APIs, or data;
• —Post or distribute spam, misleading information, or malware;
• —Harass, defame, or threaten others;
• —Engage in hate speech, discrimination, or incitement of violence;
• —Impersonate government officials or other users;
• —Circumvent community access restrictions, moderation decisions, or verification processes;
• —Collect, scrape, or reuse data from the App without written authorization.

If you violate any of these rules, it may lead to content removal, community bans, or permanent account suspension as described in Section 9.

Technical Requirements

You must use compatible devices and maintain a stable internet connection to access the App. Some App features may depend on device permissions (camera, notifications, etc.). You are responsible for related data or carrier charges. We are not responsible for any problems you may experience with your equipment or for any damage to your device from the use of the App. You understand that devices may be subject to viruses, and we are not responsible for ensuring your device is protected from these viruses.

“Coming Soon” and Beta Features

Certain modules such as Wallet, Complaint Center, or Messaging may display “Coming Soon.” These are inactive informational placeholders and do not create any service obligation until officially launched.

Community Structure

• —You will be automatically joined to your verified National and Municipalities.
• —If you are eligible, you may create or join additional User-Generated Communities (UGCs) at your municipal or district level.
• —Community participation, visibility, and posting rights are determined by your verified address and role.

Posting and Interaction

• —Citizens may post within their municipal and user-generated communities.
• —Government officials may post in their official capacity within assigned communities or at the national level along with user-generated communities they are part of.
• —Posts require a topic tag (“flair”) for organization and visibility.
• —All users may comment and react to permitted posts unless suspended.

Moderation and Compliance

• —Each community may be moderated by its creator, assigned moderators, or government-designated supervisors.
• —Government Super Moderators may review, edit, or remove any content or community to maintain platform compliance and legal integrity.
• —Reported content is subject to review; actions are logged for transparency.

Respectful Participation

You must treat all participants including government officials with civility. Your content must be factual, respectful, and free from harassment, misinformation, or hate speech.

Your failure to maintain respectful conduct may result in removal of content, temporary suspension, or permanent loss of access.

Community Creation Responsibilities

If you create a UGC:

• —You must select a municipal or district scope, which cannot later be changed.
• —You are responsible for enforcing your community’s stated rules and ensuring members follow these Terms.
• —You may assign or remove moderators but you remain accountable for all community activity until deletion.
• —We may intervene or delete communities that violate law, policy, or these Terms.

Ownership

All posts, comments, images, and materials that users submit or upload (“User Content”) become part of the ModVOS ecosystem. By posting or uploading content, you grant the Modveon Team a perpetual, worldwide, non-exclusive, royalty-free license to host, display, distribute, reproduce, and use that content within the App and for its operation, improvement, and civic reporting purposes.

No Confidentiality

You acknowledge that any information shared in communities will not be kept private or confidential and may be visible to other eligible users. Do not post private or confidential data.

Content Standards

User Content must comply with all applicable laws and regulations and these Terms. Prohibited material includes but is not limited to false information, obscenity, incitement, discriminatory or violent imagery, impersonation, or content that infringes third-party rights.

Removal and Review

We may remove or restrict content that violates applicable laws, community standards, or these Terms. Moderators and government officials may also act within their defined authority. Removal actions are logged and may be reviewed for accountability.

Reporting Mechanism

Any user may report content they believe breaches these Terms. Reports are reviewed in good faith, and appropriate action may include warnings, content removal, community suspension, termination, or referral to relevant authorities.

Our Property

All rights, title, and interest in and to the App, including but not limited to its source code, architecture, databases, interfaces, design, logos, trademarks, text, graphics, and interactive features, belong exclusively to the Modveon Team and its licensors. These materials are protected by applicable intellectual-property laws.

Limited License to You

We grant you a personal, limited, non-exclusive, non-transferable, revocable license to access and use the App solely for lawful civic-participation purposes in accordance with these Terms. No rights are granted beyond this license.

Restrictions

You must not:

• —Copy, modify, distribute, or create derivative works from the App;
• —Reverse-engineer, decompile, or attempt to extract source code;
• —Remove, obscure, or alter any copyright, trademark, or other proprietary notice.

Feedback

If you submit feedback or suggestions regarding the App, you grant us a perpetual, royalty-free license to use them for any purpose without obligation to you.

Grounds for Action

You agree that we, in our sole discretion, may restrict, suspend, or terminate your access to all or part of the App, remove content, or disable communities for any reason, including if we believe:

• —You have violated these Terms or applicable law;
• —Your activity poses a security, integrity, or reputational risk; or
• —We are required to do so by lawful authority or government directive.

Any suspected fraudulent, abusive, or illegal activity may be grounds for termination of your use of the App and may be referred to law enforcement authorities. You agree that any termination of your access to the App under any provision of these Terms may be effected without prior notice, and you acknowledge and agree that we may immediately deactivate or close your account and bar any further access to the App. You agree that we will not be liable to you or any third party for any termination of your access to the App. If your account is terminated for any reason or no reason, you: (a) shall continue to be bound by these Terms; (b) shall immediately stop using the App; and (c) agree that the license and rights provided by us under these Terms shall end.

Government and Moderator Roles

• —Community Creators and designated Moderators may enforce local rules within their communities.
• —Government Super Moderators (GSMs) may override any community decision where necessary to maintain compliance or public-interest standards.
• —All moderation and enforcement actions are logged for transparency.

Notification of Action

Where required by law, we will notify affected users of moderation, suspension, or termination actions. We may withhold details where disclosure would compromise security or legal obligations.

Appeals and Support

Users may contact Support through the in-app “Contact Support” option if they believe enforcement was made in error. We review such requests but are not obliged to reinstate access or content.

Termination by User

You may stop using the App at any time. Account deletion (when available) will remove your access; we may retain certain data for operational, audit, or legal compliance purposes as described in the Privacy Policy.

Service Availability

The App is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted operation, error-free performance, or that all features will be available on every device.

No Warranties

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

User Content and Third-Party Material

We are not responsible for any content posted by users, moderators, or third parties, even where such content remains visible on the platform despite moderation. Views expressed in communities do not represent the views of the Modveon Team or its partners.

Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for:

• —Loss or corruption of data;
• —Unauthorized access to your account resulting from your actions or omissions;
• —Any indirect, incidental, consequential, or punitive damages arising from your use of the App.

Indemnification

You agree to indemnify and hold harmless the Modveon Team, its affiliates, and personnel from any claim, loss, or damage (including reasonable attorneysʼ fees) arising from your violation of these Terms or misuse of the App.

We may change these Terms at any time, including to reflect changes in features, policies, legal requirements, or for other reasons. If we do, we will provide notice by posting the updated Terms within the App and by updating the “Last Updated” date above. Terms will become effective when posted and will apply prospectively to your use of the App. We will send you advance notice of such changes if required by law. Your continued use of the App following the effective date of any changes will constitute your acceptance of them, if required by law. We may discontinue, temporarily or permanently, the App, or any part of the App, with or without notice. You agree that we will not be liable to you or to any third party for any modification, suspension, or discontinuance of the App.

Your use of the App is also governed by the ModVOS App Privacy Policy, which explains what data we collect, how we use it, and your rights.

Governing Law

These Terms are subject to and governed by the laws of [_______].

Severability

Whenever possible, each provision of these Terms shall be interpreted in such manner as to be effective and valid under applicable law. If any provision of these Terms is found to be prohibited by or invalid under applicable law, such provision shall be ineffective only to the extent of such prohibition or invalidity, without invalidating the remainder of such provision or the remaining provisions of these Terms.

Assignability

We may assign our rights and duties under these Terms to an affiliate or successor. You may not assign your rights and duties under these Terms at any time.

No Waiver

You understand and agree that no delay or failure on our part to exercise any right, remedy, power, or privilege under these Terms shall affect or preclude our future exercise of that right, remedy, power, or privilege.